Practice Policies & Terms

Clear Terms. No Surprises.

Your care plan is built on structure. These policies set out what you can expect from us, and what we ask of you in return.

They form part of the agreement you sign on the iPad before your program of care begins.

If anything is unclear, please ask our team before you start.

Twist My Spine Guarantee

If your spinal and nervous system function does not show measurable improvement over the duration of your corrective care plan, Adjusting to Health will refund the total investment made for your corrective care program.

To qualify, you must have followed all of your Chiropractor's recommendations:

• Attended all scheduled adjustments at the recommended frequency

• Completed your exercises as prescribed

• Attended the online Workshop

Improvement is assessed by our Chiropractors by comparing your progress examination results with your initial examination. To make a claim, speak with our front desk team at the end of your corrective care plan.

Weekly direct debit payments are collected from your nominated account, starting within 24 hours of sign-up. Once your subscription is activated, the collection day cannot be changed. Please make sure funds are available each week. A $10 late fee applies if a payment fails.

Invoices are issued after each visit, or at the completion of each phase of care, and sent by email. You are responsible for submitting your invoices to your private health insurer. Adjusting to Health is not responsible for declined or refused claims.

The full direct debit agreement is signed on the iPad before your program begins.

Refunds & Pre-paid Credit

Payments made towards our programs of care are non-refundable once processed. This allows us to allocate our team's time and resources to your care.

This does not apply to refunds under the Twist My Spine Guarantee above, and nothing in these terms limits your rights under the Australian Consumer Law.

Pre-paid credit remains valid for 24 months from the original payment date. After this period, any unused credit expires and is not refundable or transferable.

Cancellations & Rescheduling

If you need to reschedule an adjustment, please let us know as soon as possible.

We ask for at least 24 hours' notice for standard adjustments and 48 hours' notice for review appointments. Cancellations or changes made with less notice incur a $25 fee.

This protects our Chiropractors' availability for other patients. Attending every scheduled adjustment is the best way to get the most from your care plan.

Family Check-ups

Our goal is to help create a healthier community, and we encourage you to book family members in for a spinal check-up.

This check-up may be provided at no cost to you. Eligibility and conditions are explained at the start of your care program, so please ask our team for details.

Privacy, Feedback & Complaints

We handle your personal and health information in line with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW). You can ask to access or correct your records at any time.

If you have feedback or a concern about your care, please speak with our team first so we can put it right. If you are not satisfied with our response, you can contact the NSW Health Care Complaints Commission (HCCC) or Ahpra.

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